Welcome to Zi Pilates. We're committed to ensuring a smooth and efficient experience from the moment you place your order to when it arrives at your doorstep.

Order Processing & International Shipping: Upon completion of your payment, your order will be ready for international shipping within 7 business days. We proudly partner with FedEx/TNT for reliable and swift delivery services.

Tracking Your Order: You will receive a tracking number, allowing you to conveniently monitor the status of your shipment via the FedEx/TNT website.

Free Global Shipping: We offer complimentary shipping to all the countries we serve. Your order will be securely packaged and shipped, ensuring its safe arrival.

Hassle-Free Returns: Should you wish to return your purchase, we accept returns within 30 days of receipt. Please note that return shipping costs are the responsibility of the customer. Returns will be facilitated through FedEx/TNT pick-up services, with the requirement that products are returned in their original packaging.

Customs and Duties: Our products are shipped customs cleared. However, please be aware that your country may impose VAT or other import duties, which are the responsibility of the customer.

Trusted Delivery Partner: Our collaboration with FedEx/TNT guarantees a quality shipping experience, ensuring that your order is handled with care and efficiency every step of the way.

For any queries or further assistance, feel free to contact our customer support. We are here to help!